In routine tasks, people often want to avoid inter-personal conflicts, yet this happens. The confits between colleagues and other relatives create a stressful situation. Hence, in such situations, people often avoid those with contrasting ideas. They do this to ignore any controversial debates. In this case, you can use planned communication to avoid uninvited conflicts with fellows. But on the other hand, unplanned communications often create clashes at the workstation.
Types of organisational communication largely determine the type of difficult communication you should use. The four important types of organisational communication are as follows:
- Vertical communication
- Horizontal communication
- Diagonal communications
- Directional communications
Mentioned above are some formal ways of communication. The CEO of coursework help firm said that but this article will mainly focus on the different types of difficult communications. Apart from this, we’ll discuss how we can communicate effectively in a difficult situation.
Different Types Of Difficult Communication
We usually divide difficult communications into two different types. The first one is planned, while the other is unplanned communications.
Planned communication is the type of conversation in which the ideas, or thoughts are decided before. The conversation may be planned in many aspects. Some examples of planned communications are as follows;
- You can plan communication in terms of place.
- You can plan communication in terms of time.
- Planned debates, where the reason, or topic of a discussion is known.
All of us use planned conversation many times a day. The following examples in table 1 will help you in understanding this type of difficult communication better.
Table 1: Examples of planned difficult communications
|Planned or not?
|The conversation of an employee with the employer for pay-rise.
|The act of getting parents’ permission to go on school trip for a week.
|The conversation with parents to go abroad for higher education.
|The discussion with a career counsellor.
|The interview between an employee and employer.
Hence, in the above table, all conversations belong to the planned aspect. Also, all these types of talk are difficult, as you need preparatory time before starting any of these.
In the planned type of difficult communication, you need to think about how other people will react. After considering reaction of the listener, you decide what’ll be the easiest way to convey a difficult message. So you can plan a counter discussion before starting any difficult communication.
This type of difficult communication is the most common reason for workplace disputes. These communications are often full of anger towards the false discussion. Yet, not all unplanned conversations may lead you towards regret. There are many things that happen daily that are subjects of unplanned communications.
Some features of this type of communication are as follows;
- These talks are often full of anger.
- They are full of emotion.
- Here, the sympathetic nervous systems are used for making decisions.
- The people don’t know what will be the result of difficult communications.
- Short-tempered people often get potential disadvantages from this type of communication.
In a day, lots of our conversations belong to this type of difficult communication. Within this context, Table 2 represents some of these in an organised way.
Table 2 examples of unplanned communications
|Unplanned or not?
|Conversation between two drivers after a car accident.
|Talks between parents when a child gets injured.
|Respect related conflicts between two employees.
In all these types of communications, everything happens on its own. Often you don’t have time to think about what will be suitable or not. Sometimes after such types of conversations, one of the two parties feels guilty.
- Pro-Tips To Communicate Effectively In Difficult Communication
- Get A Lesson From The Worst Experience Of Your Life
The pro-tips can help you in better constructing that dissertation help firm planned difficult conversation. But for an unplanned one, you need to get a lesson from the past experiences. So you need to control your emotions. You should not let your self-esteem take your decisions in difficult communications either. Further, humans need experiences to learn from the past, and such experiences come with age. So don’t worry; no one can learn how to deal with such situations overnight. This is because it’s a matter of time. And time is the best teacher for everyone.
Keep Your Tune Soft
Another important way to make good decisions even in difficult communication is to ‘keep your tune soft’. In difficult communications, your politeness will calmly manage the situation.
Still, remember that you should never to try to blame anybody in difficult situations.
Psychologist John Gottman suggests that starting a difficult communication with soft tune, and no blame approach is beneficial. This is because these approaches will never let you feel regretful. So you should try to remain polite in all kinds of discussions.
Instead Of Becoming A Good Speaker, Become A Good Listener.
Have you ever heard that a good listener is always a good decision-maker? Here, a good decision-maker has better capacity for dealing with difficult communication. This tip will not only help in keeping your collar white. It will also help you in immediately redirecting your path.
I agree, sometimes in difficult situations, we lose our minds. But please, listen first, and then react. It will give your brain sometime in quickly distinguishing between right and wrong. Hence, in this way, you can save yourself from the potential harms of difficult situations.
Practice To Make A Focused Decision
From all above-mentioned tips, this is the most difficult task. It seems a little difficult in the beginning. But with time, you can get command over it. Making- good at the perfect time is an art that comes with age. Still, try your best to remain goal-oriented. Further, don’t put your nose in someone else’s work. It will automatically decrease the incidence of difficult situations in your life.